Privacy Policy

Thank you for visiting www.sebastiansanchez.co

Read the following terms and conditions carefully (“Terms”). They constitute an agreement between you (“User”, “Users”, “you”), our visitor, and us, Sebastián Sánchez and Company (“we”, “our”, “our”, “us”).

By accessing or using our website, the User accepts these terms and conditions and all applicable laws and regulations. Users who disagree with these Terms may not use or access this Site.

These Terms are their own and are subject to change by Sebastián Sánchez and Compañía SAS, a company established and governed by Colombian law, based in Circular 74 A 76 E 20, in Medellín, Colombia, without prior notice, to our entire discretion..

Product Orders

Orders placed through our Site are subject to our approval. We can refuse or cancel any order, for any reason or for no reason, without any liability to anyone.

By placing an order, you agree that your address, name and data provided are yours. By placing the order, you authorize us to validate your information and accept that we can use it to carry out the appropriate anti-fraud checks.

All our products are unique and are made in each order, so when a User makes an order and it is confirmed, the user cannot make any changes or cancel the order.

Payment

For total security, all our payments are made through Paypal. Therefore, the User can make the payment through his Paypal account. Or, if the User does not have a Paypal account, he can use most of the major credit cards to make the purchase.

Our payments are processed in US dollars. The price charged to Users who use another currency will be subject to the exchange rate at the time of the order.

Shipping policy, taxes and international rights

Our logistics operator is DHL, although another operator could be used without prior notice.

If DHL reaches the location of the User, the shipping cost of our products is zero, it is free.

After the order confirmation, the User cannot change the delivery address.

The User, being the recipient, will be responsible for all import duties, customs and local taxes generated by the product purchased, and collected by the country of destination. Payment of these amounts will be necessary to release the User’s order from customs upon arrival.

Due to the uniqueness of all our products, we have nothing in inventory, so each order can take between 20 and 60 days to complete and delivered to the User. Some extreme cases could take even more.

We understand that delays can be frustrating, so we make it our responsibility to keep the User updated on the status of their order.

Return policy

The item, once delivered to the User, may not be returned or exchanged unless we determine, in our sole and absolute discretion, that it was delivered to the User in damaged conditions.

The User will notify us by email to info @ sebastiansanchez.co, and will send the product by his own means to our headquarters for examination.

Limitation of Liability

In no case will we or our suppliers have obligations or responsibilities with the Users or any other person for loss of benefits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), product liability, or any other theory or form of action, even if we have been informed of the possibility thereof, arising out of or in connection with the sale, delivery or use of our products. Our maximum responsibility (and the responsibility of our suppliers) is limited to the amount paid by the User for our products purchased through our Site.

Disclaimers and guarantees

To the maximum extent permitted by law, we waive all implied warranties regarding the information, services and materials contained on this Site. This includes but is not limited to guarantees of title, suitability for a particular purpose, merchantability and non-infringement of property or rights of third parties. All this information, services and materials are provided “as is” and “according to availability” without warranty of any kind.

In addition, the Site may contain links to websites and Internet resources that are not related to us, and that are owned and operated by other parties (“Third Party Sites”). We do not make any declaration or guarantee about the Third Party Sites that the User can access through this Site. These links are provided solely for the convenience of the Users of this Site, and do not constitute an endorsement by us, nor do they imply that we are affiliated or associated with, or otherwise recommend, certify or endorse any Third Party Sites or the contents in the same. We are not responsible for the content or products or services offered on the Third Party Sites. Users of this Site who access Third Party Sites must make their own independent decisions regarding their respective interactions or communications with said Third Party Sites. Material available on or through Third Party Sites may be protected by the intellectual property laws of Colombia and / or other countries. The terms of said Third Party Sites, and not the terms and conditions of this Site, govern the use of such material by Users.

Applicable law

Any claim related to this Site will be governed by Colombian law, and must take place in Medellín, Colombia.

Compensation

The User undertakes to indemnify, defend and exempt us from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.

Intellectual property

All content available on this Site, including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and their compilation, is the property of Sebastián Sánchez. Neither the content nor any other part of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our written consent.

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